Nairobi, Kenya
N/A
+254704116777
I loved their services and their products too.
like
Worst customer service and shopping experience ever.......I visited your Hilton arcade store to buy black opal makeup. On getting there , one of your sales lady at the Revlon section convincede to test Revlon products on my face. On application, I told her the powder was so light on my skin but she insisted that was my color. She sold me. I went out for 30 min and felt my skin was dry and pores not breathing. I went back to the store to ask them if I can exchange the powder for another foundation instead because that type of powder is not for my skin. They refused saying that I need to contact Revlon. I don't buy the product directly from Revlon, why should I write to Revlon? I have not used the products yet. The staff at Hilton arcade were very rude and not helpful. I feel cheated by your beauty consultants at the store as she misled me to buy products that I dint like. I don't think your beauticians are aware of the job. She gave me products that are not my type or what I had asked her to give me. She applied without moisturizer after she asked me to remove my makeup. After explaining to the store manager a dark man, said it's my fault that I didn't apply moisturizer. When they removed my makedup, my skin was all good. So they treated me like I didn't know what am saying.i have applied makeup before it wasn't my first time. Your team should know better than misleading people so that they make a sale. Am not happy with your products and services. I wish to return the Revlon products and exchange with the original Black opal I had requested. Kindly advise as this has incovenieced me. I have not used the products and I have the receipt
Good service
Best service ever at garden city
Cosmetics for all
Amazing place to be!
Best beauty place to visit for high class services.
Friendly staff, affordable prices, centrally llocated.
Deli
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