Nairobi, Kenya
34 Muthaiga Rd
N/A
+254207206000
This is the best pediatric hospital with admission facilities in Nairobi.They have branches all over Kenya with all kinds of specialists.The service is great and they have a personal touch with children and the nurses are friendly. The prices are affordable compared to Nairobi Hospital and Agakhan Hospital. They don't have long lines estimated wait time from walk in to walk out is approximately 45mins to1 hour. They previously had bad experiences around 2016 but I can assure you from my recent experience that things have changed tremendously.
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I came here often in the 90s and early 00's as a child, and remember it being a wonderful place, despite me being a horrible patient. I nearly died of hemorrhagic salmonella when I was 12, and spent two weeks hospitalized here. Without Gertrude's Hospital I would have died, as my kidneys were already shutting down when I was admitted. I also had to be rushed here several times due to severe asthma attacks. I sadly can no longer remember the name of the pediatrician I saw from ages 7-18 (I know it started with an F), but he was an amazing man, and I haven't had a better Dr. since. I just wanted to say thank you, after all this time. I am alive today a few times over due to this hospital.
This has been a horrible experience. 3 and a half hours and counting to get a patient admitted. Even after filling out all the forms I have to chase down nurses to get a simple IV put in. I don’t think it’s unreasonable to expect that within 30 minutes of admission pain killers and antibiotics can be administered.
Quiet ambiance and suitable for children.
Excellent quality care for the kids, very clean, excellent service. I loved the professionalism shown by all staff. Thank you so much Gertrudes children's hospital Muthaiga.
A horrible service being provided to us. My little daughter had stomach constipation and she was crying. The staff did not listen and communicate well. They shown bad body language and they look like disgusting with the condition of the babies. I dont recommend this hospital to any parents to take their sick kids to it. Thank you
The doctors, security persons, chefs, waiters and everyone else offering services, except nurses, are outstanding. They listen, offer advise and steer you towards the correct decision. The security personnel advise and direct you accordingly. The doctors are always on time and on call immediately needed. The problem is ingrained in the nursing staff and admissions office. For one their communication skills and attitudes are lacking. The hospital promised to address the underlying issues. The administration took upon themselves to reach out, assure, and explain as to our differences with the specific group. In the end, I would definitely use their services again. They have the fastest discharge process I've ever experienced.
Bad customer service. My child has stomach pain while vomiting continuely, while registration alot of corruption was there attitude and passing off line. Then when i confronted them, they started insisting of numbers. Its a bad experience discouraging a parent to seek medical here
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