Nairobi, Kenya
Ngong Rd
N/A
+254 721383823
Online appointmentsOnline estimatesOn-site services
Good job done mofra used the second time I can't complain
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I moved houses and used Mofra Movers at the end of August 2020 and the service was generally fine, some damaged furniture and dishes, but all-in-all not too bad. What I discovered as I unpacked was that a very valuable item (bracelet) to me was missing and it was clear that one of the movers had taken it as the box was left empty. When I alerted Moses he said he would investigate the issue, this was clearly never done and excuses have been made every time I call. He claimed he would make the manager of the operation pay, but then came back to say that they're not responsible for any laptops, jewelry or valuables...which is not listed on the website. He's now not picking up my calls and it's just very disappointing. They claim to be "Professionally trained, honest, trustworthy house and apartment moving crew." which is not true.
I can recommend mofra mover to any one moving I have used there service three times since 2012 and I have never have a complain and to customer service they have been helpful and in case of anything the do follow up to the end so, to me I can recommend mofra to all.customer service ,service ok packing good try them you get the best.
Seems this company's track record of lost items etc has not changed years later. We used this company in 2014 and I lost stuff during that move including some new shoes I had bought. Moses the owner was not helpful in any way and its seems that is how he runs his business - with deceit.
Thanks mofra movers good job and professional services, I can highly recommend you to any one moving.
Parts of my bed and dresser were broken. Moses, my contact went silent despite previous assurances that any breakage would be fixed. My fridge door was also scratched owing to poor handling. Some items also went missing and Moses completely ignored any issues raised to that effect.
Thanks for the service done professional and in competition price.mofra is recommendable for any one moving t,thanks thanks.
Good service ...Thanks Mofra I can highly recommend you.
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