Nairobi, Kenya
Kampala road
N/A
+254703080598
Reception was great and service was quick
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I am writing to lodge a complaint against one Kepha Naburi Abonyo of mobile number 0724***970 who is a member of staff at the Company. He disconnected my water meter yesterday and on calling him to enquire the reason for the disconnection he told me I had a debt of Kshs. 5,000.00 and that he infact removed the metre. I told him i did not have any debt and that my last bill of Kshs. 1,590.00 was settled on time and my bill reads zero. He asked me to send him proof of payment which I did via his mobile number aforementioned. I then asked him to recheck and confirm. It is after this he asked me to go report him at their head office as according to him i had a debt. I then sent him some 20 bob just so I could know his name. Immediately after the mpesa message he called back rudely telling me he has no money problems and that I should go report him at their head office; that I should stay without water until when he feels he can come to reconnect. This kind of arrogance and rudeness in the people who serve us is wanting and unacceptable. Please assist/deal. My metre number is 1167752.
One of your people named Peter wahome came @ our place and started fighting with us because we refused to bribe him.he knocked one of my teeth out I am now receiving treatment...this is the worst service I have ever seen
The technical department of Nairobi City water and sewerage company LMT services is aimed at providing operation and maintenance work and surport to the company to enable it meets it's obligations to the customers. The department is under the directorate. The directorate is divided into engineering department, operation and maintenance, workshop departments
5th parklands no water supply since 5 weeks, and the bills are still coming in time. Account 110271... COVID-19 pandemic and no ones attending calls. Lousy service. Whom do we report or on the press.
I just don't understand how in this time of crisis and with hygiene measures being enforced all around you would still deny your customers water. Its uncouth to say the least. There's no water for days on end in the old Donholm area and Ruai. This is corruption and trully inhumane.
I want to give a zero star, Worst public service department, No water for half of the week , Low force of water and have to install a motor , Pay a day before will still send their people to make extra money for reconnection, Disconnects the service even after showing them payment done. Fraud company.
It's the best in the supply of fresh water.
Deli
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