Nairobi, Kenya
Waiyaki Service Road
N/A
+254719029611
Brought my Prado 120 in for some work expecting professionalism. I'd previously "Loved the Toyota experience" getting it serviced here plus there's better reception than other centres and a standard layout. What I got instead was: i) Poor communication and feedback from my service advisor (after Dropping my vehicle first thing in the morning on 11 Mar, was to be updated on progress, sadly had to track down phone numbers and repeatedly make calls after nothing but silence for about a day and a half) ii) Unacceptable turnaround time by the workshop. Car not getting worked on until 15 Mar, Left wondering what would reasonably justify a whole Four Day delay in Starting a job. iii) Out of proportion change in pricing, a verbally agreed upon 20,000/ quote became 49,500/. Note: the option of not proceeding attracts a 15,000/ tab. My opinion: Good for routine service and parts shopping Only. For any other tasks, good for wasting Time and Money.
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Customer service was spectacular
Very good service. Warm reception, quick service
Nice place,good customer service,clean environment. Good experience.
Took my car for servicing on a Saturday morning, was welcomed by very professional staff, inspection was done in record time. Service took 3, hours. The waiting lobby is clean, quiet and I even managed to finish up some tasks while I waited.
Toyota Kenya is the Best Car Dealer and the Best Maintainance Partner in Kenya,East & Central Africa.
Very professional company, helpful staff, pricey on the service (hope they could look into this) but do a great job.
Their service is great bought car spares and am definitely revisiting
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